1. Introduction
Artisancraftfurniture respects the importance of privacy. This policy explains the types of personal information we may collect, how that information may be used and the choices available to you. Our practices are intended to reflect relevant Australian privacy principles where they apply to our activities, without representing that a particular statutory threshold or legal status applies.
2. Information We Collect
Information collected depends on how you interact with us. It may include information you provide directly and limited technical information generated when you use the website.
Personal Information
Personal information may include your name, phone number, email address, delivery or project address, correspondence and details about a furniture enquiry. Project information may include room dimensions, photographs, style preferences, material preferences, budget context and access considerations where you choose to provide them.
Please avoid submitting sensitive personal information that is not relevant to your furniture project.
3. How We Collect Information
We may collect information when you:
- contact us by phone, email or another communication channel;
- complete an enquiry form on the website;
- request, discuss or accept a quote;
- provide specifications or feedback during a project; or
- interact with our website or linked social media profiles.
We may also receive information from a person acting with your authority, such as an interior designer or project contact.
4. How We Use Your Information
Information may be used to respond to enquiries, understand project requirements, prepare or discuss quotes, communicate about an order, coordinate agreed project activities, maintain business records, improve our services, secure the website and meet applicable legal obligations.
5. Contact Form Submissions
The current website form performs validation and provides an on-page confirmation interface. Unless a backend or third-party form service is connected, that interface alone does not transmit or store the form data on a server. If form delivery is connected, the information entered may be sent to systems used to manage and respond to the enquiry. The form identifies required fields and checks common email and phone formats.
6. Data Storage and Security
Where we hold personal information, we take reasonable steps appropriate to the circumstances to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, reputable service providers, software updates and appropriate handling procedures. No internet transmission or storage method can be guaranteed to be completely secure.
7. Sharing of Personal Information
We do not sell personal information. Information may be shared where reasonably necessary with service providers supporting website hosting, communications, business administration or project delivery; with professional advisers; where you have authorised the disclosure; or where required or permitted by law. We seek to limit disclosure to information relevant to the service being provided.
8. Third-Party Services
This website may use or link to services operated by other organisations, including Google Maps and social media platforms. Those services handle information under their own policies. Their privacy and data practices are outside our direct control. Following an external link or interacting with embedded content may provide information to that provider.
9. Your Privacy Rights
You may ask whether we hold personal information about you and request access to or correction of that information. You may also raise a privacy concern or ask us to stop using information for a particular non-essential purpose. We may need to confirm your identity and may decline or limit a request where permitted by applicable law, explaining the reason where appropriate.
10. Data Retention
We aim to retain personal information only for as long as reasonably needed for the purpose for which it was collected, ongoing project administration, dispute resolution, legitimate record keeping and applicable legal requirements. When information is no longer required, reasonable steps may be taken to delete it or render it anonymous.
11. Changes to This Policy
We may update this Privacy Policy when our practices, website functions or relevant requirements change. Updates take effect when published on this page. The date above indicates the latest revision.
12. Contact Information
To request access or correction, or to ask a question about privacy, contact:
Artisancraftfurniture
Unit 1/26 Cosgrove Rd, Enfield NSW 2136, Australia
Phone: +611300766429
Email: artisancraftfurniture@gmail.com